Privacy Policy

Last Updated: April 1, 2024

By using FlossyFox.com, you are consenting to the practices described in this Privacy Policy.

LEGAL NAME AND ADDRESS

The website at FlossyFox.com is owned and operated by Adrienne Troy. References to FlossyFox.com and FlossyFox, as well as the words "I," “we,” or "website," shall include FlossyFox, its affiliates, and employees. FlossyFox reserves the right to make changes to these provisions at any time, without notice.

YOUR PRIVACY

At FlossyFox.com, I only collect information that you voluntarily provide to me.

Below are examples of the types of information I may collect:

  • Personal Information: I may collect your full name, e-mail address, and mailing address. I may request information from you when you: (1) Place an order with me; (2) E-mail or call me; (3) Provide feedback or pictures of designs you have embroidered; (4) Want to track an order you have placed with me; or (5) Subscribe to a newsletter or mailing list.

  • Automatic Information: I may automatically collect and store certain types of information about your use of FlossyFox.com, including information about your interaction with content and services available throughout the website. Like many websites, I use "cookies" and other unique identifiers, and I obtain certain types of information when you access FlossyFox.com.

  • Information from Other Sources: I might receive information about you from other sources, such as updated delivery and address information from carriers, which I use to correct my records and deliver your next purchase more easily. 

FINANCIAL INFORMATION

Your credit card information is collected by Shopify.com and PayPal.com. Please be sure to refer to Shopify.com's Privacy Policy and PayPal.com's Privacy Policy before submitting your credit card information, as their practices with regard to privacy may differ from mine.

INFORMATION YOU GIVE ME

You provide information to me when you:

  • Search or shop for products or services in my stores;

  • Place an order through or use FlossyFox.com;

  • Provide information in your account;

  • Offer your products or services on or through FlossyFox.com;

  • Communicate with me by phone, email, or otherwise;

  • Complete a questionnaire, contest entry, or giveaway entry form;

  • Participate in Discussion Boards or other community features; or

  • Provide product reviews.

As a result of those actions, you might supply me with such information such as:

  • Identifying information (e.g., your name, address, and phone number);

  • Payment information;

  • Your age;

  • Your location information; and 

  • Content of reviews and emails to me.

HOW DO I USE THE INFORMATION YOU GIVE ME?

The information that I collect from you will be kept confidential. I do not sell, trade, or give away your information to third parties without your prior consent, except in the following circumstances:Your information may be shared with parties who perform services for FlossyFox, such as web developers, accountants, business consultants, and the like. These agents, partners, or contractors will be required to keep your information confidential and to refrain from using it for any other purpose than to carry out the particular services they are performing for FlossyFox.I may release customer information, if I am advised that such release is necessary to comply with federal, state, or local laws, or to protect the rights, property, or personal safety of FlossyFox, its customers, employees, suppliers, or other people. This may include the release of information to other companies, law enforcement, and other organizations.


In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact me at Hello@FlossyFox.com. 

HOW SECURE IS THE INFORMATION ABOUT ME?

I use programs and software designed with your security and privacy in mind.

These programs:

  • Protect the security of your personal information during transmission by using encryption protocols and software;

  • Follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data; and

  • Maintain physical and electronic safeguards in connection with the collection, storage, and disclosure of customer personal information. 

It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. I recommend using a unique password for any account that may be established in connection with my website. Be sure to sign off when finished using a shared computer.

HOW CAN YOU KEEP FROM RECEIVING MARKETING MATERIALS FROM ME?

I only send promotional materials and newsletters upon your request. If at any time you wish to opt-out of these promotional mailings, you can stop receiving such emails by clicking the link to "unsubscribe" within the email, or by emailing me at Hello@FlossyFox.com.

DOES THIS WEBSITE USE COOKIES?

Yes. You can choose not to provide certain information, but then you may not be able to take advantage of my products and services. The “Help” feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of my products and services, I recommend that you leave them turned on. 

THIRD-PARTY ADVERTISERS AND LINKS TO OTHER WEBSITES

FlossyFox.com may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. I am not responsible for how other website owners use your information. Thus, it is very important that you read each website's Privacy Policy and Terms of Use.

USE OF THIRD-PARTY ADVERTISING SERVICES

I may provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. I never share your name or other information that directly identifies you if and when I do this. Instead, an advertising identifier like a cookie or other device identifier will be used.

ARE CHILDREN ALLOWED TO USE FLOSSYFOX SERVICES?

FlossyFox does not sell products for purchase by children. I sell children's products for purchase by adults. If you are under 18, you may use my website only with the involvement of a parent or guardian. I do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. 

CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to use FlossyFox.com, your use and any dispute over privacy is subject to this Policy and the Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Ohio. If you have any concern about privacy, please contact me with a thorough description, and I will try to resolve it. My business needs change constantly, and the Privacy Policy will change also. You should check my website frequently to see recent changes. Unless stated otherwise, my current Privacy Policy applies to all information that I have about you and your account.  

CUSTOMER SUBMISSIONS

At FlossyFox.com, customers may be given the opportunity to submit comments and pictures (photographs, portraits, etc.) pertaining to merchandise that they have purchased on my website. In order to post a comment or picture, I may ask you to submit your full name, order history, e-mail address, and other necessary information. Your comments and pictures will become my property to display and distribute publicly, along with the image, name, and city of the person who submitted the statement or picture and, if different from the person making the submission, the image of the person(s) in the picture. In making a submission, you warrant that you, or the owner of such statement or picture, as well as any individuals portrayed in a picture, have expressly granted FlossyFox, a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, publish, copy, and distribute the comment or picture, in whole or in part, and to incorporate the comment or picture into other works in any form, media, or technology.

PATTERNS, KITS, AND OTHER MATERIALS SOLD ON THIS WEBSITE

Patterns, kits, and other materials sold on this website are the exclusive intellectual property of FlossyFox. No materials may be used for commercial purposes without prior written consent. All uses of patterns or other materials downloaded or sold on this website must retain the FlossyFox logo in a clearly visible manner.